We ship out of two USA locations. Some items ship same day and others within 48 hours.
Estimated shipping times may vary based on the location and carrier service. Once the package is handed over to the carrier, RPUSA cannot control or guarantee specific delivery times. Delays caused by carriers, weather conditions, or other unforeseen events are beyond our control. We recommend that customers track their orders using the provided tracking number for the most up-to-date information.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for errors in the provided address. Once USPS tracking shows your order as delivered to the provided address, the order is considered final and non-refundable. If you did not receive your order or believe it was stolen, please contact USPS directly to inquire about the delivery. We are unable to provide replacements or refunds for orders marked as delivered.
At Royal Peptides USA, we strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may contact us at info@royal-peptides.com to resolve any issue. We are committed to providing a straightforward refund and exchange policy to build trust and confidence in your research peptide purchases. We welcome customer third party tests from Janoshik, Chromate, MZ Biolabs, Trustpointe Analytics to confirm our products mass and purity. Our guarantee is purity over 99% and mass within 5% of fill.
